Privacy Policy

Introduction

urWave Technologies ("urWave", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (urwave.com), use our mobile applications, or engage with our SaaS platforms and services. By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

Information We Collect

We collect information you provide directly to us, including: Personal Identifiers (name, email address, phone number, postal address); Account Information (username, password, account preferences); Payment Information (credit card details, billing address - processed securely through third-party payment processors); Communication Data (messages, support requests, feedback); Professional Information (company name, job title, industry). We also automatically collect: Device Information (IP address, browser type, operating system, device identifiers); Usage Data (pages visited, features used, time spent, click patterns); Location Data (country, city based on IP address); Cookies and Tracking Technologies (session cookies, persistent cookies, pixels, web beacons).

How We Use Your Information

We use your information to: Provide, maintain, and improve our Services; Process transactions and send related information; Create and manage your account; Respond to your comments, questions, and support requests; Send promotional communications (with your consent); Monitor and analyze trends, usage, and activities; Detect, investigate, and prevent fraudulent or unauthorized activities; Personalize and improve your experience; Comply with legal obligations and enforce our terms; Communicate about updates, security alerts, and administrative messages.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with: Service Providers (hosting, analytics, payment processing, customer support); Business Partners (with your consent for integrated services); Legal Requirements (to comply with laws, regulations, legal processes, or government requests); Business Transfers (in connection with mergers, acquisitions, or asset sales); With Your Consent (when you explicitly authorize sharing). All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. Types of cookies we use: Essential Cookies (required for basic functionality); Analytics Cookies (help us understand how visitors use our site); Marketing Cookies (used to deliver relevant advertisements); Preference Cookies (remember your settings and choices). You can control cookies through your browser settings. Disabling certain cookies may limit functionality of our Services. We also use third-party analytics services like Google Analytics.

Data Security

We implement industry-standard security measures to protect your personal information, including: SSL/TLS encryption for data in transit; Encrypted storage for sensitive data at rest; Regular security assessments and penetration testing; Access controls and authentication mechanisms; Employee training on data protection. While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breaches.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider: The nature and sensitivity of the data; Legal and regulatory requirements; Business and operational needs; Your preferences and consent. When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Your Rights and Choices

Depending on your location, you may have the following rights: Access (request a copy of your personal data); Rectification (correct inaccurate or incomplete data); Erasure (request deletion of your data, subject to legal obligations); Restriction (limit how we process your data); Data Portability (receive your data in a portable format); Object (opt-out of certain processing activities); Withdraw Consent (revoke previously given consent). To exercise these rights, contact us at [email protected]. EU/EEA residents have additional rights under GDPR, and California residents have rights under CCPA/CPRA.

Legal Basis for Processing (GDPR)

For users in the EU/EEA, we process personal data based on: Contractual Necessity (to provide our Services); Legitimate Interests (to improve our Services, prevent fraud, ensure security); Legal Obligations (to comply with applicable laws); Consent (for marketing communications and cookies). You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards including: Standard Contractual Clauses approved by relevant authorities; Adequacy decisions where applicable; Your explicit consent when required. We ensure that recipients of your data provide adequate protection in accordance with this Privacy Policy.

Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe we have collected information from a child under 16, please contact us immediately at [email protected].

Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access. We are not responsible for the content, privacy policies, or practices of third-party services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date, and for significant changes, we may provide additional notice via email. Your continued use of our Services after the effective date constitutes acceptance of the updated Privacy Policy.